Support

   

Business Micros doesn’t just want you to purchase our products and leave you to get on with it, we want you to get the very best from them, and that means having access to any one of our dedicated team in support.

You can call our support team for pretty much anything to do with our products and they will find the right solution for you.  If your query requires a more dedicated solution which may require additional programming or report work then we often assign one of our project team to deal with you directly.

At a more advanced level we can offer a unique Contracted Support arrangement.  This innovative approach to partnering with
our customers is very popular and offers several options for the needy customer such as:-

  • Report work
  • Bespoke Programming
  • Regular monthly site visit(s)
  • Off site data work
  • Off site programming
  • Customising
  • Online ordering                 (Web based Quoting & Ordering)
  • Remote Satellite users       (Quoting & Ordering software)
  • Unlimited phone calls per month

All, or any combination of the above, for just one agreed fee meaning you can easily budget your I.T spend over months instead of constantly being quoted for additional work.

Remember the software and services we provide can be the most significant contributor to your manufacturing and pricing efficiency without it you would not be able to calculate products, cost accurately, produce glass sizes, material quantities and make use of the many features that are available across our product range.

Other Benefits

  • Access to one of our in house supporttechnicians
  • Remote assistance via Team Viewer on-line
  • Telephone assistance +44 (0)1848 330588
  • Direct Fax line into support +44 (0)1848 331531
  • E-mail via support@businessmicros.co.uk

If you haven’t got a service agreement in place and would like to know more please contact our sales office on +44 (0) 1925 296105 and ask for Louise or Angela.