Business Micros has increased the support on offer to customers in Scotland, with experienced support technician Robbie Logan promoted to a new role installing machine links and delivering onsite software training.
Robbie is based at Business Micros’ Penpont office, so he is perfectly placed to look after customers in Scotland and the north of England, leaving the technicians in the team based in the Newton Le Willows office to look after customers in the rest of England and Wales.
David Stockwell, Head of Installations at Business Micros said: “Over the past year, we’ve seen quite a significant increase in demand for installs and new machine links in Scotland, so it makes sense for us to have an experienced technician close by.
“It makes the whole team more efficient and more responsive and makes Robbie an even more valuable member of the support team, because he is constantly broadening his knowledge base.”
Having assisted on a couple of machine link installations in 2022, Robbie’s first independent installation was for PVC-U window and door manufacturer Dunster House at their new satellite factory in Cumbernauld.
Dunster House chose the same Avantek Super Cut cutting and machining centre which is already in place at their Bedford factory and Robbie worked alongside Avantek engineer Andy Weir on the set up. A key element in the installation was programming the software to ensure that it reflected the Building Regs in Scotland, where there are different requirements for trickle vents and security hardware.
Robbie is also out and about in Scotland delivering onsite training days for customers who are using the Business Micros Evolution and EvoNET software, using all his support experience to answer the most common questions, and help processing teams get the most from their software investment.
Robbie added: “It’s great to see my career developing so successfully at Business Micros. I’ve already learned so much in my five years here and I’m relishing the new challenge and opportunity.”