Technical Services

Features of Technical Services

In-House Technical Team

• Direct access to our expert in-house technical services team
• Gain peace of mind with quick and efficient issue resolution facilitated by our in-house technical team.

Remote Assistance via TeamViewer

• Seamless troubleshooting and issue resolution through secure remote sessions using TeamViewer

Support Website Access

• Access a comprehensive support website, empowering you with valuable resources such as support documents, guides and the latest software downloads.

Telephone Assistance

• Assistance available via our dedicated Support line (01848 330588) during operating hours (9am to 5pm, Monday to Friday* – *excluding UK bank holidays)

Email Support

• Convenient and efficient support via email at support@businessmicros.co.uk, ensuring your queries are promptly addressed.

For more information..

Contact the Business Micros Technical Services team and they will be able to assist you with getting the most from all our Software solutions.

support@businessmicros.co.uk

01848 330588

What is covered?

• Advice & guidance on getting the most from your software and dataset.
• Our Technical Service can help customers with understanding how to make changes and how to configure the dataset so as to make working with the software as simple and straightforward as possible.

What is not covered?

• Our Technical Services team are not responsible for making wholesale changes to the dataset – additions such as Colours, Products, Machine Exports are passed to the Sales team for review and quoting.
• Customers are responsible for their software licenses. In the event they are lost due to hardware failure or lost/stolen hardware, a replacement license fee is charged.