As the lockdown eases and companies start getting back to work, Business Micros is reminding customers that our support team are on hand, and we are waiting at the end of the phone to help you get up and running again.
Operations Manager Jude Knowles says that members of the support team have been working throughout the lockdown helping customers who are working remotely, but that they have seen a surge in the numbers of calls as the lockdown restrictions have eased, at least in England.
She says: “As lots of fabricators return to work, some with skeleton staffing regimes, we’re getting calls varying from people who don’t normally use the software and need additional guidance to people needing to work from home and some who need to transition back to the workplace. We even had one from a customer whose child had deleted the software by mistake while using the laptop for home schooling.
“Whatever the issue and no matter how simple or complex, our team are on standby to help.”
Business Micros’ support team, normally based in Penpont, Dumfriesshire, are all working remotely but can be contacted as normal via phone: 01848 330588 or email: firstname.lastname@example.org or, for customers with support contracts, via their usual log-in.