Whether you’re dealing with a technical issue, have a question, or need assistance, our experts are available to help you promptly.

Phone Support:
01848 330588

Email Support:
support@businessmicros.co.uk

Support Tickets:
All support enquiries are logged internally as tickets, placed into categories dependant on the nature and urgency of the issue. Our in-house Support team aim to handle all enquiries on the same day of the ticket being raised, complex issues will be escalated accordingly to our Senior Technicians or to colleagues in the Programming / Installations departments, which may mean they require further attention and may take longer to resolve.

For more complex issues, our support team can log in remotely using TeamViewer (TeamViewer is remote access software which we use to access your laptop/server) to offer hands-on support. This allows us to assist you with:

Training:
Whether you need help navigating the system, learning new features, or understanding processes, we’ll walk you through it step by step.

Error Resolution:
If you encounter technical issues, we can remotely troubleshoot, identify the cause, and help fix errors in real-time.

Small Database Changes:
For minor adjustments or updates to your database, we can make quick changes for you, ensuring your system stays aligned with your needs.

Help Documents:
Our comprehensive help documents provide detailed guidance on how to use Evolution’s features, troubleshoot common issues, and get the most out of your system.

Training Guides:
You’ll have access to a variety of training resources, including step-by-step guides and tutorials, to help your team quickly become proficient in using Evolution and its tools.

Latest Version of Evolution:
As part of your support package, you’ll always have access to the latest version of Evolution, ensuring you’re up-to-date with new features, performance improvements, and security patches.

This access helps you to independently find answers, enhance your knowledge, and keep your system running smoothly with minimal downtime or interruptions.

With these services included in your support fees, you can rely on the Business Micros team to provide timely, effective assistance to keep your system running smoothly. Whether it’s guidance, troubleshooting, or hands-on support, we are here to ensure your success!

If you require new products to be added to your Evolution database these will be considered as chargeable additions

Product Additions:
Addition of new products (e.g. Patio, Composite Door) to your existing Evolution database

Colour Additions:
Addition of new colourways to existing products in your Evolution database

Report Modifications:
Changes to your existing reports (e.g. Work Sheet, Quotation)

Saw / CNC / Welder Exports:
Setup and testing of exports to Automatic Saws, CNC Machine Centres or Welders

Glass Software Exports:
Setup, testing & licensing of exports to 3rd Party glass software

Accounting Software Exports:
Setup, testing & licensing of exports to 3rd Party accounting software

Sales Team Referral for Chargeable Additions

Any request for adding new products will be directed to our Sales team. The Sales team will work with you to discuss your needs, provide a quote, and assist with the setup process for new products.

This ensures that any major updates or new product configurations are handled through a dedicated process with the appropriate resources to meet your needs.

Additional Chargeable Service

User License Replacement:
The general support fees do not cover the cost of replacing lost or damaged user licenses. It’s the customer’s responsibility to manage and track their own licenses. Business Micros recommends that customers keep an Asset Register to record their software licenses.

Additional Chargeable Service

This process often requires dedicated support, technical expertise, and time to ensure minimal downtime and data integrity. The charge helps cover the following:

Expertise and Support:
Trained staff providing technical assistance and troubleshooting.

Time Investment:
It involves detailed work, including testing, configuring, and adapting software to the new server.

Risk Mitigation:
Ensuring that there’s no data loss or downtime, which requires meticulous planning and monitoring.

Customisation:
Adapting the software setup to the new server’s specific needs and specifications.

Maintenance:
Ongoing updates or tweaks to ensure everything works seamlessly after the changeover.

This ensures the process is efficient, secure, and with minimal disruption to the customer’s business.

Contact our Sales Team on 01925 296105 / sales@businessmicros.co.uk to discuss arranging a Server Changeover Consultation

Additional Chargeable Service