2019 was a very special year for all of us Business Micros because it was our 40th anniversary. We made sure that we celebrated the efforts of our amazing team and the contribution they have made to our success over the years, whilst also giving back to the industry which has given us so much by becoming a main sponsor at the G-19 Awards.
We didn’t spend the whole year celebrating though obviously. We were busy developing the next generation Capture, Register, Rapport and Courier products which we previewed at the FIT Show and got an amazing response. These represent a major transformation of our product offering and will take us into new sectors of the market as well as targeting existing customers.
We’ve had lots of requests since then from both fabricators and installers who want to start using the new products straightaway and I can confirm that we will be officially launching them shortly.
We have also been working on a major announcement about the future of the business and that will also be revealed later this month.
So, 2020 promises to be another exciting year for Business Micros and I hope for the wider industry as well – particularly now that we can finally see an end to all the Brexit uncertainty. We hit record turnover again in 2019 and a look back through our figures for last year showed a real sense of confidence and optimism amongst many of our customers.
For instance, we saw a 78% increase in spend from profile companies in the last three months of 2019, suggesting that they are backing their fabricators with new investment. And, we saw a doubling in the number of support calls from our top tier customers as they worked with us to integrate big investments in new software set ups and additional modules.
I expect this pattern to continue in 2020, particularly as we’ll be stepping up our communications campaign to increase awareness of both our existing range and new generation products and continuing our investment in ongoing product development.